Privacy Policy

Stack Discounts Pro (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, share, and protect information when you use our Shopify app, website, and related services (collectively, the “app”).

By using Stack Discounts Pro, you agree to the practices described in this Privacy Policy.

If you do not agree, please discontinue use of the app.

1. Information We Collect

We collect information to provide and improve our services, support our users, and comply with legal obligations.

a. Information You Provide

When you install or use our app, we may collect:

• Name and contact details (e.g. email address)
  
• Business information such as store name and store URL
  
• Support requests or communication messages
  
• Settings or configuration data entered within the app

b. Information Collected Automatically

When you use the app, we automatically collect certain data to ensure proper functionality:

• Shopify store data necessary to provide discounts (e.g. product, cart, order details)
• Cookies and analytics data used for performance and troubleshooting

c. Information from Third Parties

If you connect your Shopify store or other third-party accounts, we may receive information from those services in accordance with their privacy policies and the permissions you grant.

2. How We Use the Information

We use collected information for the following purposes:

1. To provide and operate the app
   Enable core functionality, manage accounts, process discount logic, and ensure compatibility with Shopify.
   
2. To improve our services
   Analyze usage, troubleshoot issues, and optimize performance.
3. To communicate with you
   Send support replies, updates, technical notices, or account-related information.
4. To ensure security and prevent abuse
   Detect, investigate, and prevent fraudulent or unauthorized activity.
5. For legal compliance
   Meet our obligations under applicable laws and respond to lawful requests.
6. For marketing (optional)
   With your consent, send relevant news or promotions. You can unsubscribe at any time.

3. How We Share Information

We do not sell personal information. We may share information only in the following limited situations:

• With service providers who help us operate our app (e.g. hosting, analytics, email, payment systems).
  
• With Shopify, to the extent required for app operation and compliance with their platform policies.
  
• For legal reasons, such as to comply with regulations, court orders, or protect rights, property, and safety.
  
• In business transfers, if we are involved in a merger, acquisition, or sale of assets, your data may be transferred under this same policy.
  
• As aggregated or anonymized data that does not identify any individual or store.

4. Data Retention and Deletion

We keep personal information only for as long as necessary to fulfill the purposes described above or as required by law.

For example:

• Account and store data are kept while your subscription is active.
  
• Analytics and log data are retained in anonymized form after [12–24 months].
  
• Backups may persist securely for a limited period before automatic deletion.

If you uninstall the app or request deletion, we remove or anonymize your data from active systems unless retention is required for legal or audit purposes.

To request deletion, contact us at support@stackdiscounts.freshdesk.com.

5. International Transfers

Your information may be processed on servers located in other countries.

We use appropriate safeguards, such as encryption and standard contractual clauses, to ensure that your data remains protected wherever it is processed.

6. Your Rights

Depending on your location, you may have the right to:

• Access a copy of your data
  
• Correct inaccurate information
  
• Request deletion of your data
  
• Restrict or object to certain processing
  
• Request data portability (a copy of your data in machine-readable form)
  
• Withdraw consent for marketing or optional features

You can exercise these rights by contacting us at support@stackdiscounts.freshdesk.com.

We may verify your identity before processing the request and respond within applicable legal timeframes (typically 30 days).

7. Security

We use reasonable technical and organizational measures to protect your data, including:

• Encrypted data transmission (TLS/HTTPS)
  
• Limited, role-based access controls
  
• Regular system monitoring and audits
  
• Secure storage and backup procedures

No system is completely secure, but we take all commercially reasonable steps to prevent unauthorized access, disclosure, or loss.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

When we do, we will post the revised version and update the “Last Updated” date.

If the changes are significant, we will notify you via email or in-app message.

Your continued use of the app after an update means you accept the revised policy.

9. Contact Us

If you have any questions, concerns, or privacy requests, please contact us here.